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Terms & Conditions

Effective Date: March 15, 2025

Terms of Use & Service Agreement

1. Introduction

Welcome to Allies Integrated Health (Allies). By using our website (www.alliesintegrated.health) and booking services through our online platform, phone, or in-person, you agree to comply with these Terms of Use & Service Agreement. If you do not agree with these terms, please do not use our website or services.

2. Use of Website

Allies provides information about healthcare services, wellness resources, and appointment scheduling. The content on this website is for informational purposes only and does not constitute medical advice, diagnosis, or treatment. Always consult with a qualified healthcare provider for medical concerns.

3. Booking and Payment Policies

– Appointments can be booked online, by phone, or in-person.
– Some services require prepayment or a deposit at the time of booking.
– Allies reserves the right to cancel or reschedule appointments in case of unforeseen circumstances, in which case reasonable efforts will be made to notify you.
– Late cancellations and missed appointments may be subject to fees as per Allies’s cancellation policy.

4. Privacy & Confidentiality

– Allies follows the British Columbia Personal Information Protection Act (PIPA) and all applicable privacy laws.
– Personal information submitted through booking forms or website inquiries will be handled in accordance with our Privacy Policy.
– We do not share personal information without explicit consent, except where required by law.

5. User Responsibilities

By using this website and booking services, you agree that:

– You will provide accurate, current, and complete information when booking appointments.
– You will not misuse the website, including attempting unauthorized access or interfering with operations.
– You are responsible for any fees associated with missed or late-cancelled appointments.

6. Disclaimer of Liability

– Allies makes no guarantees regarding the accuracy, reliability, or completeness of website content.
– Allies is not responsible for technical issues, outages, or interruptions in service.
– Healthcare services provided by Allies practitioners are subject to their professional licensing and scope of practice.

7. External Links & Third-Party Services

– This website may contain links to external websites or third-party services. Allies is not responsible for the content, privacy policies, or practices of third-party websites.
– Booking services may be managed through a third-party system (e.g., Jane App), which has its own terms of use and privacy policies.

8. Changes to Terms

– Allies reserves the right to update these Terms of Use at any time. Changes will be posted on this page with the effective date.
– Continued use of the website and services after changes means acceptance of the revised terms.

9. Contact Information

If you have any questions about these Terms of Use, please contact us:

Allies Integrated Health
Phone: (778) 445-3106
Email: hello@alliesintegrated.health
Website: https://www.alliesintegrated.health

By using this website and booking services, you acknowledge that you have read, understood, and agreed to these Terms of Use & Service Agreement.

Patient and Practitioners, Staff Etiquette
At Allies Integrated Health, we are proud to welcome patients from all walks of life. Our goal is to create an environment where everyone feels supported in their healing journey, fostering the conditions needed for health and well-being. A key part of this is building positive, respectful relationships between our patients, practitioners, and administrative staff. We are committed to maintaining a sense of inclusion throughout the clinic.

To ensure this environment and to uphold the Complementary Health Professionals of BC Code of Conduct and Code of Ethics under the Health Professions Act, we have a firm policy against practitioners, patients and staff engaging in inflammatory/divisive conversation topics. We believe that focusing on health and healing is essential, and for this reason, we expect all conversations to remain respectful and appropriate.

Additionally, we have a zero tolerance for harassment, violence and discrimination. Any themes of a sexual nature should be reserved for speaking with the appropriate practitioner and only in the case of clinical relevance.

At Allies Integrated Health, we believe that mutual respect is essential to a successful and healing environment, and we thank you for helping us uphold this standard.

Reporting a Concern

If a patient believes this policy has been violated by any other patient, staff member or practitioner, please contact Janna Malo at janna@alliesintegrated.health

Cancellation Policy
We require 24 hours notice to cancel an appointment without a fee.

At Allies Integrated Health, we value your time and strive to provide the best care possible. Your appointment time is reserved exclusively for you, and a late cancellation creates a gap in our schedule that could have been filled by another patient in need of care. To respect both our practitioners’ time and the needs of other patients, we require 24 hours notice for any cancellations or changes to your appointment. Without this notice, a fee of up to the full cost of the missed appointment may be applied. We will do everything reasonably possible to fill this appointment time and if we succeed, you will not be charged any fee.

We understand that illness and personal circumstances can arise unexpectedly and strive to manage each circumstance accordingly with consideration to both the patient and the practitioners. A credit card on file is required for all appointments, and by providing your card details, you consent to any cancellation fees being charged accordingly.

We appreciate your understanding and cooperation in helping us maintain an efficient and respectful schedule for all our patients.